Clicksmith Privacy Policy

Effective Date: 08/26/2025
Last Updated: 10/21/2025

Clicksmith (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you visit our website clicksmith.net or engage with our services.

1. Information We Collect

We collect information that helps us operate effectively, improve our services, and deliver a better experience for our clients and visitors.

1.1 Information You Provide

• Name, email address, phone number, and company name
• Project details and marketing preferences
• Any content you upload or submit (e.g., contact forms, file uploads)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain data through cookies, analytics tools, and tracking technologies:

• IP address, browser type, and device information
• Pages visited, time on site, and referring URLs
• Clicks, form interactions, and campaign UTM parameters
• Location data (approximate, not GPS-level)

We may use tools like Google Analytics, Meta Pixel, and Microsoft Clarity for traffic analysis and conversion tracking.

1.3 Information from Third Parties

• Advertising platforms (Google Ads, Meta Ads, LinkedIn)
• CRM and email automation tools (e.g., Zoho, Mailchimp)
• Client referrals and partner networks

2. How We Use Your Information

• Provide and manage our marketing, design, and development services
• Respond to inquiries and customer support requests
• Send marketing updates, newsletters, or promotional content (with your consent)
• Improve website performance, UX, and content relevance
• Analyze advertising effectiveness and conversion tracking
• Detect and prevent fraud or misuse of our platform

We will never sell your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze site traffic and user behavior
• Remember your preferences and login sessions
• Measure marketing performance

You can adjust cookie settings in your browser at any time or opt out of certain analytics cookies through your browser’s privacy settings or tools like Google Ads Settings.

Microsoft Clarity (Session Replay & Heatmaps)

We partner with Microsoft Clarity to understand how users interact with our site and improve usability. Clarity uses cookies and other technologies to collect behavioral metrics, create heatmaps, and provide privacy-screened session replays of on-site interactions (e.g., clicks, scrolls, mouse movements). Clarity automatically masks common sensitive fields, and we also configure additional masking where appropriate. Data from Clarity may be used by Microsoft to improve its products and for advertising/analytics in accordance with the Microsoft Privacy Statement.

Data captured via Clarity may include:

• Page views, navigation paths, scroll and click events
• Device/browser metadata and approximate geolocation (from IP)
• Page layout/DOM changes needed for session playback

Your choices: You can manage analytics cookies via our banner and your browser settings. To learn more about how Microsoft collects and uses data, see the Microsoft Privacy Statement.

4. How We Share Information

We may share your data only when necessary to:

• Provide services through trusted vendors (hosting providers, analytics platforms, CRM systems)
• Comply with legal obligations or respond to lawful requests
• Enforce our Terms of Service or protect our rights and property

All third-party service providers are vetted for security and compliance with privacy regulations.

5. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described above
• Comply with legal or accounting obligations
• Resolve disputes and enforce our agreements

Inactive client records may be anonymized or deleted after 24 months unless a longer retention is required by law.

6. Data Security

• SSL encryption for all website traffic
• Secure hosting environments with daily backups
• Limited employee access based on role and necessity
• Regular security reviews and updates

While we strive for full security, no online transmission can be guaranteed as 100% secure.

7. Your Privacy Rights

Depending on your location, you may have rights under applicable laws (e.g., CCPA, CPRA, GDPR) to:

• Access or request a copy of your data
• Correct inaccurate information
• Request deletion (“Right to be Forgotten”)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

8. Email & Marketing Communications

By submitting a form or signing up for services, you consent to receive updates and marketing emails from Clicksmith. You can opt out at any time by clicking “Unsubscribe” in our emails or contacting [email protected].

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect or store data from anyone under 16 years old. If we become aware that a minor’s data has been submitted, we will promptly delete it.

10. International Data Transfers

If you access our website from outside the United States, please note that your information may be transferred and processed in the U.S. or other locations where our partners operate. We ensure that all transfers comply with applicable data protection standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Significant updates may also be communicated directly via email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Clicksmith
San Antonio, Texas
Email: [email protected]
Website: https://clicksmith.net